Job Description

Assistant Manager Facility Housekeeping

Location: Charni Road,Mumbai

Department: Housekeeping & Soft Services

Function: Non-Clinical Operations

Job Purpose:

To manage and oversee housekeeping and soft services operations across the hospital, ensuring high standards of cleanliness, infection control, operational efficiency, and patient satisfaction in line with NABH/JCI guidelines.

Key Responsibilities:

1. Housekeeping & Infection Control

• Ensure effective clinical sanitation, deep cleaning, and disinfection protocols
• Work closely with Infection Control teams to prevent HAIs
• Maintain infrastructure including flooring, walls, and hospital assets

2. Ambience & Facility Management

• Ensure readiness of OPD areas, patient rooms, and public spaces
• Oversee cleaning of upholstery and soft furnishings
• Manage hygiene bins,fragrance systems, and vendor services

3. Budget & Financial Control

• Track expenses and manage housekeeping budgets
• Handle invoice verification and service entry (SAP/ERP)
• Monitor cost trends and control variances

4. Inventory & Store Management

• Maintain stock of housekeeping consumables and PPE
• Ensure optimal par levels and prevent stock-outs
• Follow safety and storage compliance norms

5. Patient Experience

• Monitor cleanliness-related patient feedback scores
• Handle complaints and ensure timely resolution
• Drive service recovery and improve satisfaction metrics

6. Compliance & Quality

• Ensure adherence to NABH/JCI standards and audit readiness
• Maintain proper documentation, logs, and safety records
• Ensure biomedical waste segregation and compliance

7. Vendor Management

• Manage housekeeping vendors and service providers
• Conduct monthly reviews and evaluate SLA performance
• Ensure service quality and accountability

8. Team Management

• Train and supervise housekeeping staff and supervisors
• Manage shift operations and manpower planning
• Drive team performance and discipline

Key Skills:

• Strong knowledge of hospital housekeeping & infection control
• Vendor and team management skills
• Budgeting and inventory management
• ERP/SAP knowledge preferred
• Excellent communication and problem-solving ability

Qualifications:

• Required: Graduation in any discipline
• Preferred: Degree in Hospital / Hospitality Management

Experience:

• Required: 5+ years in housekeeping/facility management (hospital/hospitality)
• Preferred: Experience in NABH/JCI accredited hospitals

Key Performance Indicators (KPIs):

• Patient satisfaction scores(cleanliness & hygiene)
• Audit compliance (NABH/JCI)
• Zero stock-outs of consumables
• Timely invoice processing and cost control
• OPD & facility readiness

Interested candidate feel free to contact on 8788482043

Thanks & Regards,

Sir H N Reliance Foundation Hospital

Veena P Yadav (RF Hospital)

HR Team

Mumbai

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