Job Description

• This role manages the digital content platform and publishing workflow, oversees a team, and drives continuous improvement and innovation. It ensures timely updates, platform optimization, and stakeholder engagement across regions, while partnering with vendors to enhance functionality and overall user experience.

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

• Team Leadership: Manage a team responsible for content publishing and platform operations.
• Daily Operations: Oversee day to day content publishing, page updates, quality checks, document uploads, and adherence to governance standards across regions.
• Global Stakeholder Engagement: Partner with stakeholders across regions on ongoing content needs including product launches, product page updates, BAU requests, and cross-functional initiatives to ensure timely and accurate content delivery.
• Vendor Management: Collaborate with external vendors to upgrade, enhance, and maintain the content portal, ensuring scalability, reliability, and improved functionality.
• Platform Management Innovation: Lead platform maintenance, enhancements, and performance optimization while proactively identifying opportunities for innovation, new functionalities, and emerging technologies to improve user experience.
• Workflow Management: Manage Jira pipelines for intake, prioritization, resource allocation, and progress tracking; ensure SLA adherence and process efficiency.
• Content Auditing: Conduct annual and periodic audits to ensure content accuracy, compliance, and alignment with stakeholder requirements.
• Reporting Analytics: Generate usage reports and web analytics dashboards to provide insights that guide decision-making and continuous improvement initiatives.
• UAT Testing: Conduct User Acceptance Testing for new features, platform enhancements, and upgrades prior to deployment.

• ~8 10 years in digital content management or platform operations, with experience leading a small team.
• Strong working knowledge of dotCMS and workflow management tools (e.g., Jira).
• Advanced Microsoft Office proficiency; experience with analytics, reporting and user experience optimization.
• Excellent stakeholder management skills across global regions; ability to manage multiple priorities.
• Tech savvy with an innovation mindset and strong process optimization skills.
• Experience coordinating with vendors for platform enhancements and upgrades.

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

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