Job Description

1. Bachelor degree from a reputed university/college

2. MS Office proficiency in excel is a must

Knowledge
(knowledge gained in the past relevant to thisrequirement)

1. Knowledge of handling Retail Store Operations

2. Selling customer service

3. Good knowledge of Jewellery - Gold, Diamond, Platinum and Silverwill be an added advantage

4. MIS Reporting

Skills
(Specific job skills required for this job)

1. Communication- Excellent spoken written communicationskills in English regional language

2. Computer operating knowledge

3. Good knowledge of Point of Sale system (POS)/ERP/SAP

4. Excellent inExcel / spreadsheet

Experience
(Specific type or amount of experience)

1. Minimum 4-5 years of relevant experience in front-end retailoperations as Asst.Manager/Store Manager. Preferably with anestablished Retail Brand

2. Experience in handling customer queries grievance handling

Suitability Criteria

Success Behaviors
(Traits like interpersonal skills etc.)

1. Enthusiastic

2. Selling(Passion to Sell)

3. Interpersonal Skills

4. Influencing

5. Analytical

6. Pressure tolerance

7. Handles conflict

8. People oriented

9. Problem solving

10. Strong Team Player

11. Warmth / empathy

12. Organized

13. Willing to take Ownership

14. Research / Learning

15. Travel

Willingness
(Preference / Values / other requirements)

1. Job location - Across India

2. Ability to work under a flexible schedule, including evenings andweekends.

3. Extended working hours during festive and season times

4. Shift timing - 9 hours with strict adherence

Your KRA/KPI

1. Communicate with the customer and sell with the complete productdescription

2. Influencing and selling jewellery

3. Addressing all customer queries

4. Following up with the customers

5. Ensure that the store is clean, safe and presentable forcustomers

6. Completing payment transactions; preparing merchandise fordelivery

7. Contributes to team effort by accomplishing related results asneeded.

8. Maintains inventory by checking merchandise to determineinventory levels; anticipating customer demand.

9. Prepares sales and customer relations reports by analyzing andcategorizing sales information; identifying and investigatingcustomer complaints and service suggestions.

10. Retaining the existing or new customers

11. Maintain and monitor store inventory

12. Coordinating with inter departmental personnel

13. Working on ERPsystem, Magento, Ameo etc

General

Other
(Common details)

1. CTC - Upto Rs.6-8 lacs pa

2. Employment type - Full-time

3. Reporting to RM

More Info

Education