Job Description

Great Opportunity to make their career into Customer Service! HR Connect-Ms.Piyali Ghosh- +91- 75693 83310 (11am-5pm) Job Overview: Join Tech Mahindra's dynamic team as a Customer Service Associate for their Voice Process. This role offers an exciting opportunity to enhance your communication skills, resolve customer queries, and deliver exceptional service. With a supportive work environment and competitive pay, you will be part of a growing organization dedicated to customer satisfaction. Key Responsibilities: Handle customer queries and concerns professionally via voice process. Ensure prompt and accurate resolutions to customer issues. Maintain process quality and adhere to company guidelines during customer interactions. Deliver excellent service to achieve high levels of customer satisfaction. Job Requirements: Languages: Fluency in English & Hindi is mandatory. Additional language skills are considered based on the table below. Qualifications: Graduates (Freshers/Experienced) are eligible. 12th pass candidates must have 6 months of documented BPO experience. Shifts: Females: Any 9-hour shift between 7 AM to 8 PM. Males: Rotational shifts (24x7). Work Schedule: 6 days working with 1 weekly off (Saturday or Sunday). Salary Structure: English & Hindi + Graduate + Fresher: 17,500/- English & Hindi + 12th Pass + 6 months of documented BPO experience: 19,000/- English & Hindi + Tamil/Gujarati/Telugu/Kannada/Punjabi + Graduate + 6 months of documented BPO experience: 21,000/- English & Hindi + Malayalam/Bengali + Graduate + 6 months of documented BPO experience: 23,000/- Skills Required: Excellent verbal communication skills in English and Hindi. Proficiency in any additional regional languages (Tamil, Gujarati, Telugu, Kannada, Punjabi, Malayalam, Bengali) is an added advantage. Strong problem-solving and interpersonal skills. Ability to handle customer queries with patience and professionalism. Basic computer knowledge and typing skills. Why Join Us? Be a part of a prestigious client, Tech Mahindra, known for its employee-centric approach and opportunities for growth. Competitive salary and clear career progression paths. Friendly and inclusive work environment. Gain valuable experience in the customer service industry.

More Info

Education