1. Distributor & Customer Issue Resolution 

• Resolve distributor-level logistics issues of Damage, Excess, Pilferage, Shortage, Investigate, close & prepare live MIS for all reported DEPS cases. 

• Track and monitor issues on a case-by-case basis to ensure timely closure. Good stakeholder management with Sales, Distributor, Transporter for timely issue resolution. 

• Identify recurring issues and implement corrective actions to reduce TAT exceptions and operational escalations. 

• Coordinate with relevant internal teams to ensure effective and timely resolution of logistics-related concerns. 

2. Order Fulfilment & Logistics Operations 

• Drive zonal order fulfilment and ensure 100% order fulfilment. 

• Coordinate with warehouses, Sales, Planning, Transporters, and other stakeholders to ensure accurate and timely order processing. 

• Monitor order fulfilment exceptions and proactively resolve operational bottlenecks. 

• Ensure smooth execution of logistics operations while maintaining agreed service levels. 

5. Market Visits & Market Intelligence 

• Conduct at least 1 state distributor market visits per month. 

• Regular Market visit to understand pressing issue & take feedback of Logistics & stock health situation. 

• Document visit findings and share structured reports with relevant stakeholders. 

• Gather insights on distributor operations, packaging, competition, last-mile delivery, unloading practices, floor delivery, operating hours, and other market-related factors. 

• Convert market observations into actionable recommendations for improving logistics operations and distributor experience. 

6. Last-Mile Logistics & Distributor Information 

• Build and maintain a comprehensive database of last-mile logistics information for all distributors. 

• Capture key parameters such as operating hours, unloading charges, floor delivery requirements, and other distributor-specific logistics requirements. 

• Ensure coverage of assigned states/regions, with an objective of closing one state every month within the assigned span. 

• Continuously update the database as new distributors and partners are onboarded. 

7. Transporter Management 

• Identify and onboard regional transporters based on business and operational requirements aligned with market feedback. 

8. Stakeholder Management 

• Build and maintain effective relationships with internal stakeholders including Sales, SCM, Warehousing, Planning, Customer Experience, and Finance, as well as external stakeholders such as distributors and transporters. 

• Align stakeholders on operational priorities, timelines, and service-level expectations. 

• Proactively communicate risks, exceptions, and dependencies. 

• Drive cross-functional action closure to ensure smooth logistics operations

         2-10 years of experience in logistics or a related field (FMCG  / Electical / Courier  / Logisticindustry preferred).