Job Description

Roles and Responsibilities :

Act as a point of contact for internal and external customers with queries, complaints, feedbacks, requests in order to ensure timely and professional responses/follow up enabling satisfaction of customers

Co-ordinate with the call center and ensure that all customer order amendments and grievances are addressed within the time frame as specified by the policies. Deviations to be highlighted and addressed immediately

Co-ordinate for issuing of refunds, product replacements etc. to customers

Keeping accurate records of discussions or correspondence with customers

Continuously work towards improving customer support & service procedures, policies and standards for the organization; recommend changes in processes, policies & procedures if required

To deliver a high standard of customer service.

Education and Experience:

Bachelor’s degree with relevant experience

Passionate about customers and their right to receive a delightful experience from the company

Minimum 0-1 years of experience in servicing customers

Additional requirement:

Should be open to work in rotational shifts, weekends and Public Holidays(if required)

Desired Skills and Background:

Proven work experience as a customer service professional with a satisfactory track record

Ability to work in a high pressure, time sensitive organization with an unrelenting focus on overall customer experience and a clear sense of purpose

Strong communication skills and highly motivated

Ability to plan, multi task & manage time effectively

Fair analytical skills & record keeping ability

Working knowledge of CRM software, databases and tools

The candidate should demonstrate high levels of integrity, humility, ability to learn from experience

An exposure to the grocery ecommerce will be a plus

More Info

Education