Job Description

Job Summary :Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience.

Key Responsibilities:

• Handle inbound voice calls and live chat support for international customers
• Provide end-to-end customer support, query resolution, and issue handling
• Perform upselling and cross-selling of products and services
• Meet CSAT, quality, sales, and productivity targets
• Ensure high standards of customer experience and compliance
• Accurately document interactions in CRM systems

Required Skills:

• International BPO Customer Service
• Inbound Voice Process
• Chat Support / Blended Process
• Sales, Upselling & Cross-Selling
• Customer Support Executive
• Customer Care / Customer Experience
• Excellent English Communication (Verbal & Written)
• North America Process / US Shift

Eligibility Criteria:

• 1 / 3 years experience in International BPO (Customer Service / Sales) Mandatory.
• Strong communication skills for both voice and chat processes
• Comfortable working in Night Shifts / US Shifts / North America Time Zone
• Male candidates from Indore, Kolkata, Delhi, Jaipur
• Immediate joiners preferred (Notice period buyout / relieving letter considered)

Salary & Benefits (Search-Optimized):

• CTC: Up to 5 LPA
• Travel Allowances
• Stable role with a leading global BPO company

How to Apply:Interested candidates can share their updated CV via WhatsApp or Call:HR Name: Roshani kkala Contact Number: 9892539185

Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.

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