Job Description

Job Summary :

Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience.

Key Responsibilities:

• Handle inbound voice calls and live chat support for international customers
  
• Provide end-to-end customer support, query resolution, and issue handling
  
• Perform upselling and cross-selling of products and services
  
• Meet CSAT, quality, sales, and productivity targets
  
• Ensure high standards of customer experience and compliance
  
• Accurately document interactions in CRM systems
  

Required Skills:

• International BPO Customer Service
  
• Inbound Voice Process
  
• Chat Support / Blended Process
  
• Sales, Upselling & Cross-Selling
  
• Customer Support Executive
  
• Customer Care / Customer Experience
  
• Excellent English Communication (Verbal & Written)
  
• North America Process / US Shift
  

Eligibility Criteria:

• 1 / 3 years experience in International BPO (Customer Service / Sales) Mandatory.
  
• Strong communication skills for both voice and chat processes
  
• Comfortable working in Night Shifts / US Shifts / North America Time Zone
  
• Male candidates from Indore, Kolkata, Delhi, Jaipur
  
• Immediate joiners preferred (Notice period buyout / relieving letter considered)
  

Salary & Benefits (Search-Optimized):

• CTC: Up to 5 LPA
  
• Travel Allowances
  
• Stable role with a leading global BPO company
  

How to Apply:

Interested candidates can share their updated CV via WhatsApp or Call:

HR Name: Pournima
Contact Number: 9820190498

Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.

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