Job Description

Join Sutherland Global Services International Travel Email Support Process

Job Title:Customer Support Executive Email Process (Travel Domain) 100% Non-Voice | Fresher & Experienced both Welcome

Job Summary:Looking for a stable BPO job with fixed shifts, Saturday & Sunday off?

Here's your opportunity to work with a leading Global MNC in a 100% Non-Voice Email Support Process for an international travel account.

We are hiring Freshers & Experienced candidates for a 6-Month Renewable Contract with strong performance-based extension & growth opportunities.

Why This Job Will Get You Hired Faster: 100% Non-Voice (No Calling) Fixed Shift (No Rotational Stress) Saturday Sunday Fixed Off International Travel Process Fresher Friendly Hiring Quick Interview & Fast Offer Rollout Spot Selection (Based on Performance)

Key Responsibilities:

• Handle customer queries via Email (No Voice Process)
• Resolve travel-related queries (bookings, cancellations, itinerary updates)
• Maintain quality & TAT as per SLA
• Ensure customer satisfaction with proper email etiquette
• Work in CRM tools & backend systems

Job Location:Sutherland Global Services, 5th Floor, Liberty Tower, Airoli, Navi Mumbai

Eligibility Criteria:

• Minimum Qualification: HSC (12th Pass) / Graduate Preferred
• Work from Office Airoli Location.
• Mandatory: Good English Written & Verbal Communication
• Immediate Joiners Preferred
• Experience:
• Freshers Welcome
• 1 Year Minimum in International BPO Services
• 7:00 AM to 4:00 PM & 4:30 PM to 1:30 AM (Saturday & Sunday Fixed Off)

5 Days Working

Salary & Benefits:

• Competitive Salary (Best as per Industry Standards)

1,750 + 1,750 Travel Allowance (Both Ways applicable only if choosing your own Commute)

Transport Facility: Company-provided transport available within a 25 KM radius of Airoli Station. For candidates residing in Kalyan & Panvel, pick-up and drop facility is available only if located within 1.5 KM from Kalyan or Panvel Railway Station. Interview Process (In-House Only):

• Walk-In Interview only (F2F)

• HR Round | Email Assessment | Operations Round

• Contact Details (Apply Fast Limited Openings)

Contact Person: HR Roshni Kkala Call: 9892539185

• Walk-in Candidates: Kindly mention "HR ROSHNI KKALA clearly at the top of your resume before attending the interview. NOTE : Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to "TAHelpdesk@Sutherlandglobal.com

More Info

Education