Zscaler Engineer

Job Description

Role & responsibilities

Administer ZIA policies including URL Filtering, Firewall, SSL Inspection, Sandbox, File Type Control, Bandwidth Control, DNS Control, Cloud App Control, PAC files, GRE/IPSec tunnels, and authentication.
Administer ZPA including Application Segments, Segment Groups, Server Groups, App Connector Groups, Access Policies, Browser Access, Machine Authentication, Application Discovery, and App Connector lifecycle management.
Deploy and manage Zscaler Client Connector (ZCC) across Windows, macOS, Android, and iOS using Intune, SCCM, Jamf, Workspace ONE, or similar tools.
Integrate Zscaler with Azure AD (Entra ID), Okta, Google Workspace, Ping Identity, or ADFS using SAML and SCIM.
Perform production troubleshooting for authentication, SSL, PAC files, tunnels, DNS, certificates, ZCC, App Connectors, and private application access.
Execute deployments, migrations, upgrades, production rollouts, and change requests.
Monitor Zscaler portal health, App Connectors, Log Viewer, Audit Logs, NSS/LSS forwarding, and support SIEM integrations.
Prepare RCA documents and coordinate with Zscaler TAC and customer teams.

Preferred candidate profile

ZIA, ZPA, ZCC, App Connectors, Browser Access
SSL Inspection, URL Filtering, Firewall Policies, Sandbox, DNS Control, File Type Control
TCP/IP, DNS, HTTP/HTTPS, TLS/SSL, GRE, IPSec, NAT, Routing, VPN, Certificates
SAML, SCIM, OAuth, OpenID Connect
Windows, Linux, macOS, Android, iOS
Intune, SCCM, Jamf, Workspace ONE, ManageEngine Endpoint Central