Walk-in || Front Desk Manager
Sparsh Liaison Services Llp
- Posted: 4 months ago
- Openings: 10
- Applicants: 0
Job Description
Role & responsibilities
- Manage and supervise front desk staff, including receptionists and guest service associates
- Ensure efficient and smooth check-in and check-out procedures
- Handle guest inquiries, complaints, and special requests promptly and professionally
- Maintain high standards of customer service and guest satisfaction
- Monitor room availability, reservations, and occupancy status
- Coordinate with housekeeping, maintenance, and other departments for seamless operations
- Train, schedule, and evaluate front desk staff performance
- Ensure proper cash handling, billing accuracy, and daily reports
- Maintain records, guest databases, and documentation
- Implement hotel policies, procedures, and safety standards
Preferred candidate profile
- Bachelors degree in Hospitality Management, Hotel Management, or related field
- Proven experience in front office or guest services (preferably in a hotel)
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Good problem-solving and conflict-resolution abilities
- Proficiency in hotel management software (e.g., Opera, IDS, Fidelio)
- Ability to work in shifts, including weekends and holidays
More Info
Education
Any Graduate
Not Disclosed
Required Skills
front office management
Front desk
Hotel Management
receptionist activities
Front Office Operations
Guest Service
Reception
guest handling
Contact Details
Sparsh Liaison Services Llp
+91 987654567
info@sparshliaison.in
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