Walk-in || Front Desk And Administration Executive

Job Description

Key Responsibilities:

Front Office & Guest Management

• Manage reception operations, ensuring a welcoming and professional environment.
• Greet and assist visitors, clients, and employees with courtesy and efficiency.
• Maintain visitor logs, issue badges, and ensure adherence to security protocols.
• Handle incoming calls, emails, and inquiries; route them appropriately.

Administrative & Coordination Tasks

• Manage calendars, schedule appointments, and coordinate meeting room bookings.
• Support internal teams with administrative tasks such as documentation, filing, and data entry.
• Maintain office supplies inventory and coordinate with vendors for replenishment.
• Assist in organizing internal events, meetings, and travel arrangements.

Record Keeping & Reporting

• Maintain accurate records of visitors, courier logs, and front-office documentation.
• Prepare daily/weekly reports on front desk activities, visitor flow, and operational issues.
• Ensure compliance with company policies and audit requirements.

Facility & Vendor Coordination

• Liaise with housekeeping, security, IT, and maintenance teams to ensure smooth office operations.
• Coordinate with external vendors for courier services, office supplies, and facility-related tasks.
• Monitor cleanliness and upkeep of reception and common areas.

Customer Service & Issue Resolution

• Address employee and visitor concerns promptly and professionally.
• Provide information about company processes, office layout, and support services.
• Escalate issues to relevant departments when needed and ensure timely closure.

Compliance & Safety

• Ensure adherence to safety protocols, emergency procedures, and access control policies.
• Support HR/Admin in onboarding processes by guiding new employees on office facilities and protocols.

Additional Responsibilities (for senior-level within 6 years)

• Assist in improving front-office SOPs and service quality.
• Support HR/Admin in employee engagement activities and communication.

More Info

Education