Vice President - Client Marketing & Distribution (Asset Management)

Job Description

Role: Vice President - Client Support

Location: Powai - Mumbai

Job Purpose: The Vice President Client Support leads the Client Support function for the asset management business, overseeing teams across Product Reporting, Marketing Intelligence, ESG Queries, Client Data and other clientsupport service areas. The role is responsible for delivering highquality support, strengthening global capability from India, driving continuous improvement and innovation, and shaping a scalable, automated and clientcentric service model.

Key Responsibilities (including but not limited to):

Strategic Leadership

• Set the strategic direction for the Client Support function, aligned with global client and reporting priorities.
• Engage with global partners to understand evolving needs, agree on joint plans and review performance through structured, datadriven discussions.
• Establish India as a centre of excellence through capability building, innovation and consistent delivery against quality and cost targets.

Service Delivery Excellence

• Ensure accurate, timely and highquality delivery across all client support activities.
• Strengthen controls, data accuracy and adherence to internal guidelines and standards.
• Drive simplification, standardisation and productivity improvements through automation, analytics and continuous improvement initiatives.
• Lead transitions of work from vendors and onshore teams, ensuring strong controls and seamless knowledge transfer.

Client & Stakeholder Engagement

• Serve as a strategic contact point for reportingrelated inquiries, escalations and guidance.
• Conduct structured stakeholder reviews (e.g., scorecards, performance dialogues) to maintain transparency and drive service enhancements.
• Work closely with Client Services, Product, Marketing, Investments and Technology teams to streamline delivery and elevate client experience.

Technology, Data & Automation

• Assess and implement tools and capabilities that enhance reporting, data quality, automation and workflow integration.
• Keep abreast of industry developments in reporting technology, digital enablement and clientfacing innovation.

Governance, Risk & Compliance

• Ensure adherence to regulatory requirements, internal compliance, intra-group governance requirements including minimum standards for all transitions & day-to-day delivery are complied.
• Maintain a robust control environment, proactively identify risks and oversee remediation where needed.

People Leadership & Culture

• Build and develop highperforming teams with deep subjectmatter expertise and a global mindset.
• Foster a culture of innovation, collaboration, accountability and inclusion.
• Lead talent planning, coaching, succession development and retention initiatives to build longterm capability.

Qualifications, Skills & Experience

Required Background

• 15+ years of leadership experience in global asset management or financial services with demonstrated success in managing complex, multiteam environments and strategic transformation.
• Strong experience in client support functions within a global, matrixed structure and understanding of client-life cycle.
• Ability to translate strategy into actionable plans and lead teams through change and ambiguity.
• Proven success in influencing senior stakeholders and building strong crossfunctional relationships.

Technical & Leadership Skills

• Strong understanding of asset management, client support, ESG, marketing analytics and client related data domains.
• Expertise in automation, analytics, continuous improvement and change management.
• Excellent communication, problemsolving and stakeholdermanagement skills.
• Demonstrated ability to develop talent and build future leaders.

More Info

Education