Travel Desk Consultant

Job Description

Responsibilities: Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms Answer all inbound contacts through calls, web, e-mail and chat Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfilment (in particular airline ticketing) Provide assistance on applications or platforms which client may own or develop Provide frontline technical support such as investigating connectivity issues with client systems Provide Extended Services Desk support: software installation or non-standard configurations Provide required support via outbound activities such as Team Viewer and Outbound Calls Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services Requirements: Minimum 6 months experience in Customer Service Travel industry background is a plus Experience within service desk environment is desirable Familiarity / capability to rapidly acquire troubleshooting skills Ownership and commitment to problem resolution Ability to work well under pressure Client oriented, flexible, patient Excellent written communication skills Good organizational skills

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