Training Manager - Facility Soft Services

Job Description

Role Description :

The Training Manager will be responsible for planning, developing, and conducting training programs for employees in the facility management and housekeeping domain across various client sites in Gujarat. The role focuses on ensuring consistent service quality, adherence to hygiene standards, and enhancing workforce skills to meet client expectations.

Key Responsibilities:

1. Training Design & Delivery

• Develop and implement training programs for housekeeping, janitorial, and facility staff (supervisors, executives, and associates).
• Conduct induction and refresher training sessions on cleaning techniques, chemical usage, equipment handling, personal hygiene, and safety standards.
• Ensure training modules are aligned with ISO, NABH, and client-specific requirements.
• Create practical and visual training aids (SOPs, videos, posters, and demonstrations).

2. Quality & Performance Improvement

• Monitor on-site performance post-training to ensure standards are met.
• Collaborate with site managers and operations heads to identify training gaps and improvement areas.
• Implement audits and competency assessments to evaluate skill enhancement.

3. Compliance & Documentation

• Maintain detailed training records, attendance, feedback, and effectiveness reports.
• Ensure compliance with statutory, safety, and hygiene regulations.
• Update training content based on new cleaning technologies, chemicals, and industry practices.

4. Stakeholder & Team Management

• Coordinate with HR, Operations, and Client Teams to plan training schedules.
• Train and mentor site supervisors to act as on-ground trainers.
• Support recruitment and onboarding through skill verification and induction programs.

Qualifications & Experience:

• Education:
• Graduate in Hotel Management, Facility Management, or any related field.
• Certification in Housekeeping / Facility Management / Soft Services Training preferred.
• Experience:
• Minimum 5+ years of experience in facility services or housekeeping operations, with at least 3 years in a training role.
• Experience with large client sites such as hospitals, corporates, malls, or manufacturing units preferred.
• Skills Required:
• Excellent communication and presentation skills (English, Hindi, Gujarati).
• Strong knowledge of cleaning tools, chemicals, equipment, and safety procedures.
• Ability to design and deliver practical, on-ground training.
• Strong organizational, planning, and reporting abilities.
• Proficient in MS Office and familiar with digital learning platforms (LMS).

Key Performance Indicators (KPIs):

• Training hours per employee/site.
• Post-training performance improvement.
• Reduction in client complaints or audit non-conformities.
• Training completion and effectiveness scores.

Compensation:

Competitive and commensurate with experience.

Work Mode:

Field-based role across Gujarat sites with travel as required.

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