Telecalling Executive

Job Description

Tele Caller

About Us:

About St Jude India ChildCare Centres

St. Jude India ChildCare Centres (St. Judes) bridges the gap between medical treatment and holistic care that is required by a child undergoing cancer treatment. It provides them with a hygienic, protective, and nurturing environment, which gives children the best chance of beating cancer.

Founded in 2006 by Shyama and Nihal Kaviratne, and a dedicated group of volunteers, St Judes offers a home away from home to underprivileged families during their childs treatment for cancer. It provides children battling cancer, and their parent’s accommodation, transportation facilities, counselling, educational and recreational activities along with art-based therapies and yoga without any cost.

It works alongside Tata Memorial Hospital, AIIMS, New Delhi, Tata Medical Centre, Kolkata, and cancer hospitals in Chennai, Hyderabad, Jaipur, Mumbai, Vellore, Varanasi, Muzaffarpur, Vizag, and Kolkata. To know more: https://www.stjudechild.org/

Role: The Telecaller is responsible for managing outbound and inbound calls related to beneficiaries, hospital coordination, inquiries, and organizational communication. The role involves interacting with families, guiding them through basic information about the services offered by St. Jude India ChildCare Centres, and maintaining accurate call records and data.

The Telecaller should have strong communication skills, empathy, and the ability to handle sensitive conversations with families whose children are undergoing cancer treatment.

Reporting to: Occupancy Manager

Key Responsibilities

• Make outbound calls to families, beneficiaries, and hospital contacts as required
• Handle inbound calls and inquiries regarding accommodation, services, and eligibility
• Provide clear information about St. Jude India ChildCare Centres and available support services
• Coordinate with hospital staff and internal teams regarding patient referrals and updates
• Maintain accurate call logs, records, and beneficiary information in MIS systems
• Follow up with families regarding documentation, admission process, and other requirements
• Assist in data collection and reporting for daily and monthly records
• Address queries from beneficiaries and direct complex cases to the Centre Lead or relevant department
• Ensure confidentiality and sensitivity while dealing with patient and family information
• Support administrative communication with internal departments when required
• Calling customers to get feedback on services provided.
• Filling out the questionnaire over calls with customers.
• Reporting and analysing data.
• Meetings and discussions with Occupancy team where required.
• Updating Occupancy team with the data collected.

Qualification and Experience

• Bachelor’s degree in Social Work, Management, Social Sciences, or any related field
• 1–3 years of experience in telecalling, customer support, NGO operations, healthcare coordination, or similar roles (NGO experience preferred)
• Strong communication skills in English, Hindi and Telugue
• Ability to handle calls empathetically and professionally, especially with families in sensitive situations
• Basic computer proficiency (MS Word, Excel, email, data entry)
• Good interpersonal and listening skillsRole & responsibilities

More Info

Education