Technical Support Executive

Technical Support Executive

Overview

We are looking for a Technical Support Executive to provide on-site and remote support to clients. The role involves handling hardware, networking, and server-related issues, along with assisting clients via phone, email, and chat.

Key Responsibilities

• Provide technical support through calls, email, and chat
• Visit client locations in Mumbai and outstation when required for installation, troubleshooting, maintenance, and training
• Install, configure, and troubleshoot hardware, networking devices, servers, and GPU systems
• Coordinate with internal teams to resolve technical issues
• Maintain proper documentation of client queries and resolutions
• Work with the sales team to identify opportunities for upselling and cross-selling technical solutions
• Ensure timely responses and maintain professional communication with clients at all times

Requirements

• Bachelor s degree in IT, Computer Science, or related field
• Basic knowledge of computer hardware, networking, servers, and GPU systems
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• Willingness to travel for client support
• Strong problem-solving skills and ability to troubleshoot issues independently

• Office Location: Bhayander
• Client Visits: Across Mumbai and outstation locations as required
• Experience Required: 6 months to 1 year
• CTC: 10,000 20,000 per month (depending on interview performance)

• 6-month internship opportunity
• Based on performance, candidates may receive a full-time offer after internship completion
• Stipend: 5,000 per month

• Male candidates preferred
• Mumbai-based candidates only

Required Skills