Technical Support Engineer

Job Description

Summary / Role Purpose The Technical Support Engineer is responsible for helping customers and ANSYS channel partners solve complex engineering problems using ANSYS software products. The Technical Support Engineer position involves working closely with ANSYS customers and internal teams in a consultative and supportive technical role. The ability to research problems and find solutions to wide variety of problems is paramount. Position is a key member of a positive, dynamic team of engineers committed to solving complex customer issues. Key Duties and Responsibilities Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of increasingly complex problems, in order to improve customers productivity and satisfaction with ANSYS products Personally, own the customer support experience, practice positive messaging, always be courteous and tactful in all interactions Contribute individually and as part of the technical support team to continually sustain and enhance our support processes and customers satisfaction with ANSYS technical support Collaborate with product development to improve ANSYS products and the customers experience using these products Participation in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth Minimum Education/Certification Requirements and Experience Bachelor s degree in Aerospace/Mechanical/Civil Engineering Demonstrated strong analytical and problem-solving skills, and ability to implement numerical models to obtain practical engineering solutions Ability to work independently with minimal supervision, as well as with others in a diverse team environment Demonstrated ability to manage multiple projects and to communicate effectively Demonstrated skills in writing and presenting in fluent English Preferred Qualifications and Skills Master s degree in Aerospace/Mechanical/Civil Engineering or related engineering field preferred Experience with using commercial or in-house FEA software for real world, industry level applications is desirable Customer service aptitude Knowledge of ANSYS Workbench Mechanical or APDL is a plus Available for occasional travel (about 5%) Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what's next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. At Ansys, it s about the learning, the discovery, and the collaboration. It s about the what s next as much as the mission accomplished. And it s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. CREATING A PLACE WE RE PROUD TO BE Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek s Most Loved Workplace globally and in the U. S. , Gold Stevie Award Winner, America s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U. K. ). For more information, please visit us at www. ansys. com Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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