Tech Support Executive

Job Description

Datagain Services is looking for Tech Support Executive to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries via phone, email, or chat to resolve technical issues

Troubleshooting technical problems, such as software or hardware malfunctions, and providing step-by-step guidance to customers to resolve their issues

Escalating complex or difficult technical issues to higher-level technical support specialists or engineers

Documenting customer interactions and technical issues in a database to ensure accurate tracking and resolution of problems

Providing technical support to customers during product installations and upgrades

Developing and maintaining positive customer relationships by providing excellent customer service and support

Strong background in technology and excellent customer service skillsBe a quick problem-solver, and have excellent communication and interpersonal skills

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Education