tech support engineer

Job Description

A tech support engineer should be proficient in sharing information with other engineers and customers , and building a network of technical contacts across departments , teams and other companies in order to get things done even when problems get in the way. A support engineer needs to know how to diffuse high pressure situations by effective communication with all levels of management.
Job Requirements
Avid Internet surfer and PC user
Knowledge of Operating Systems , Networking Concepts , Internet Concepts , Security Concepts etc.
Excellent English Communication Clear , distinct speech , with emphasis to grammar and pronunciation
Excellent written communication skills
Excellent customer relationship skills
Creative , Self - motivated , Dedicated Team Player
Extreme Motivation to make progress within the CompanyJob description
The job involves maintaining and ensuring positive relationships with existing and new Customers / Partners. Your responsibility would be to reply to customer queries via Phone , Email , Live Chat , and Onsite. The queries would generally be technical / pseudo - technical in nature. Each response to the customer is to be custom made by you.

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Education