Team Lead Operation

Pitcs

Posted: 20 hours ago
Openings: 10
Applicants: 0

Job Description

Leading BPM Company, a global business services company specializing in customer engagement and process optimization

Proven ability to handle diverse teams across international processes Communications Skills Analytical Ability Technical Proficiency Problem solving Continuous Improvement Mindset Supervise, motivate, and guide a team of agents handling international collections Track KPIs such as recovery rates, call quality, compliance adherence, and productivity Identify gaps, streamline workflows, and implement best practices for efficiency Ensure service delivery aligns with client expectations and contractual obligations Prepare and present performance reports, dashboards, and insights to management

Lead a team of collection agents to meet client KPIs, ensure compliance with international debt recovery standards, and deliver high-quality customer interactions.