System Administrator

Qseap Infotech

Posted: 8 hours ago
Openings: 10
Applicants: 0

Job Description

Role & responsibilities

IT Support & System Administration

Provide L1/L2 technical support for desktops, laptops, printers, Windows OS, and business applications.
Install, configure, and maintain Windows 10/11 and Windows Server systems.
Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and Microsoft 365.
Handle employee onboarding/offboarding, system setup, access management, and IT asset tracking.
Perform patch management, antivirus, endpoint security, backup checks, and system maintenance. Networking & Firewall
Troubleshoot LAN/WAN, Wi-Fi, VPN, internet, routers, switches, and access points.
Perform basic firewall administration, including rule/policy configuration, port access, VPN configuration, traffic monitoring, and troubleshooting connectivity issues.

• Monitor network connectivity and coordinate with ISP/network vendors when required.

Assist with security policies, access controls, password policies, and basic security incidents. Vendor & Infrastructure Management
Coordinate with hardware, software, ISP, AMC, and other IT vendors.
Maintain IT asset, license, warranty, and AMC records.
Assist with hardware/software procurement, installation, deployment, audits, and compliance.
Maintain IT documentation and ensure issues are resolved within defined SLAs.

Preferred candidate profile

Diploma or Bachelors degree in IT, Computer Science, or a related field. • 2–5 years of relevant experience in System Administration, IT Infrastructure, Desktop Support, or IT Support.. • Key Performance Areas • System and network uptime • IT ticket resolution and SLA adherence • User satisfaction • Asset and inventory management • Backup and security compliance • Ability to troubleshoot desktops, laptops, printers, and connectivity issues. • Experience with remote support tools such as Any Desk, TeamViewer, or RDP. • Good communication skills and a customer service attitude.