Support / Helpdesk Coordinator - Client Site

Job Description

Brisk Technovision Pvt Ltd is looking for Support / Helpdesk Coordinator - Client Site to join our dynamic team and embark on a rewarding career journey.Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person.Troubleshoot and resolve hardware and software issues promptly.Guide users through step-by-step solutions and ensure a positive customer experience.Issue Resolution:Diagnose and analyze technical issues reported by users.Escalate complex problems to higher-level support personnel when necessary.Document all troubleshooting steps and solutions for future reference.Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity.Collaborate with other IT professionals to implement solutions and improvements.User Training:Provide basic training to users on software and hardware usage.Create user guides and documentation to assist with common issues.System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance.Install, configure, and update software applications and operating systems.Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues.Collaborate with other support team members to share knowledge and best practices.User Account Management:Assist in user account creation, modification, and termination processes.Ensure compliance with security policies and procedures.Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved.Provide feedback to the IT team regarding recurring issues and trends.

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