STUDENT SUCCESS OFFICER

Regent College London

Posted: 1 month ago
Openings: 10
Applicants: 0

Job Description

Job title STUDENT SUCCESS OFFICER School N/A Location Remote Responsible to Team Leader Responsible for Students
JOB DESCRIPTION Overall purpose
Working in partnership with Academic Support Officers, Student Finance Officers and other colleagues, Student Success Officers are responsible for providing day-to-day advice and support about all aspects of students learning experiences to approximately 250 students in a HUB.
Specific duties and responsibilities

To contact students a fortnight before all assessment deadlines to remind them about those deadlines, and to track submissions rates daily until the submission and late submission deadlines pass.
To monitor students attendance at timetabled teaching sessions and contact students who do not attend.
To familiarise themselves with the College s student-facing policies including about complaints and appeals, mitigating circumstances, academic misconduct, and assessment to make sure the advice and support they give to students is consistent with these policies.
To receive and resolve queries from students within 48 hours, providing advice and guidance according to the

College s approved policies.

To liaise with other colleagues as necessary to determine the appropriate advice and support for students, including:
- Academic Support Officers (ASO), for all academic related issues.
- Student Finance Officers (SFO), for all queries related to Student Finance England Loans, payment schedules, grants, fees, bursaries, hardship funds.
- Head of Student Success, for student suspensions and withdrawals, concerns about the role of the SSOs, observations regarding HUB-wide behaviours or issues, or any other particularly complex, contentious, or urgent issues.
- Registry team, for Unit -E data related issues, marks, grades, finishing times, cohort information, etc.
- Attendance team, to ensure students are assisted on time with accurate information & guidance, and to respond to ongoing attendance issues.
To identify and refer students in need of specialist support to the relevant support service, including Student Wellbeing and academic skills support.

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