Sr Service Engineer

Job Description

Are you
Interested in working for an international and diverse company
Interested in developing your career in a leading Printing, Coding and Marking industry
Looking for a friendly and supporting team
If so, read on!
Its likely you have purchased or used a product touched by Videojet Technologies this week
From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use

We recognize that people come with a wealth of experience and talent
Diversity of experience and skills combined with passion is a key to innovation and excellence
Therefore, we encourage people from all backgrounds to apply to our positions

This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojets existing customer base
You would support sales growth, service growth and customer happiness
The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites

As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate
In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to

The role will be Onsite based at Bangalore
In This Role, a Typical Day Will Look Like
Attend breakdown calls in the region
Raise request for parts and close transaction under Warranty, CAMP or Chargeable
Completing Installation of equipments on site
Completing Preventive Maintenance as per schedule
Promotion of Service Contract & consumables
Demonstration of products to customers
Imparts training to the customer
Update service report in Oracle
Identifying potential parts requirement and get quote submitted and collect Purchase Order
Identifying potential equipment requirements and generate Service Leads for sales team
The Essential Requirements Of The Job Include
Ability to work well independently and exercise appropriate judgment under general direction

Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives

Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests
Takes initiative to establish new processes and methods to support a variety of coordination activities

Decision-making and coordination with other departmentsTo solve technical issues, and interact with key partners for problem-solving
Analytical skills and communication skillsAbility to analyze technical problems and provide solutions
Education Diploma / Engineering in any stream

4+ years of field service experience

Should be familiar with Local language

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods

When you join Veraltos vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where youll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career
Together, were Safeguarding the Worlds Most Vital Resourcesand building rewarding careers along the way

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes

If youve ever wondered whats within you, theres no better time to find out

Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings
All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www
veralto
com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies
No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law
We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes

More Info

Education