Sr Executive/Assistant Manager_Outreach & Content

Job Description

Session Delivery & Facilitation

Deliver engaging and impactful mental health and wellbeing sessions across schools and corporate clients.
Focus on school sessions and on corporate sessions.
Facilitate sessions in an engaging, inclusive, safe, and age-appropriate manner.
Ensure consistent quality and adherence to program guidelines during every session.
Willing to travel PAN India for sessions.

Program Customization & Content Development

Coordinate the customization of programs based on specific school and client requirements.
Work closely with the Content Lead to adapt session content, activities, and resources.
Contribute to the development and enhancement of content for various programs and interventions.

Team Management & Resource Optimization

Effectively manage and coordinate team members to ensure optimal utilization of resources.
Balance team efforts between client delivery, content development, and other departmental priorities.
Ensure effective allocation of resources based on program requirements and timelines.
Support team members in achieving delivery and content-related objectives.

Departmental Processes & Program Management

Manage and ensure adherence to departmental processes, timelines, and Turnaround Times (TAT).
Maintain and submit weekly reports and required program-related data within defined timelines.
Support the management of key programs such as:

Ensure timely completion of departmental deliverables and assigned responsibilities.
Ensure team members are appropriately trained and updated on relevant programs and processes.

Team Coordination & Communication

Facilitate effective communication and coordination within the team.
Ensure smooth information flow between the Outreach, Content, and other relevant teams.
Proactively identify challenges and support timely resolution to ensure seamless program execution.

Client & Participant Experience

Create a positive and meaningful experience for students, teachers, parents, and corporate employees.
Ensure sessions are interactive, relevant, and aligned with the needs of the target audience.
Build strong relationships with internal and external stakeholders through effective communication and service delivery.

Quality & Client Impact

Ensure safe, ethical, and age-appropriate facilitation practices across school and corporate interventions.
Monitor the quality and effectiveness of sessions and identify opportunities for improvement.
Ensure program delivery contributes to meaningful client and participant outcomes.
Completion of baseline/ Endline/ Feedback for training cohorts.

Organizational Engagement

Actively participate in HR and organizational engagement initiatives, including:

Learning & Professional Development

Actively participate in relevant Learning & Development (L&D) sessions organized by the organization.
Identify and enrol in relevant external learning opportunities to continuously enhance professional skills and knowledge.
Apply learnings from internal and external development programs to improve session delivery, team management, and overall effectiveness.

Technical Efficiency & Digital Tools

Demonstrate strong proficiency in MS Office tools, including Word, Excel, and PowerPoint, for documentation, reporting, presentations, and data management.
Effectively use Google Forms and other digital tools for data collection, feedback, assessments, and program tracking.
Leverage relevant AI tools to improve productivity, content creation, research, data analysis, and overall work efficiency.
Stay updated with emerging digital tools and technologies that can enhance session delivery, content development, reporting, and team productivity.