Solution manager, GBS

Job Description

W?rtsil? is an innovative technology company known for being a forerunner in the Marine and Energy markets
Every day, we W?rtsilians put our hearts and minds into turning W?rtsil?'s purpose of enabling sustainable societies through innovation in technology and services into reality
W?rtsil? Information Management (IM) is a global organization of more than 350 IT professionals who work together to deliver best-in-class IT services in W?rtsil?
IM is responsible for operating and developing the ICT landscape, and in addition is a strategic partner to our businesses, driving innovation to accelerate growth of digital solutions
We want to transition the world towards a decarbonised and sustainable future
By pushing the boundaries of engineering and technology, we can make it work
Together, we can create new business opportunities and more sustainable future that we can all be proud of
Want to join the ride
We are always on the lookout for a talent with a growth mindset are you the one
We are looking for a Solution Manager, GBS (Global Business Services) with a main responsibility in you will be responsible for overseeing the ServiceNow Source-to-Pay application, ensuring its seamless performance, continuous improvement, and alignment with business objectives
The preferred location for this position is Vaasa or Helsinki but also Navi Mumbai are negotiable
We offer a possibility to hybrid remote work
Your role and responsibilities:
As a Solution Manager, GBS you will ensure that Source to Pay application related IT services are delivered effectively and efficiently, meeting the needs and expectations of users and stakeholders
You will work closely with various IT teams, business stakeholders, manage service performance, and ensure continuous improvement in IT service delivery
Youll be working as a part of a dynamic and collaborative Service Integration and Management team in with diverse expertise in Information Management
Requirements for the position:
Lead the management and optimization of the ServiceNow Source-to-Pay application, ensuring its efficiency, reliability, and scalability
Drive IT enhancements, leveraging industry best practices to improve workflow automation and process efficiencies
Ensure IT performance by fostering collaboration, implementing best practices, and maintaining a high standard of service delivery
Work closely with cross-functional teams to align IT solutions with business needs and ensure stakeholder satisfaction
Monitor and report on key IT performance metrics, driving data-driven decision-making
Stay ahead of industry trends and innovations to enhance the ServiceNow capabilities within the organization
Qualifications/to be able to succeed in the position we expect you to have:
5+ years implementing the GBS processes and solutions with deep expertise of ServiceNow platform
Strong understanding of ITIL methodologies and ITSM concepts, knowledge of Agile/Scrum and DevOps methodologies
Excellent communication skills (both written and verbal) with strong presentation and facilitation skill
Excellent analytical and problem-solving skills with a passion to understand and fulfil customer needs
Leadership and strategic thinking skills
Sc
Why you and us
You are valued as your true self
At W?rtsil? YOU matter
We value diversity and are committed in supporting inclusive work community
Your growth is supported
We believe in continuous learning & teamwork
W?rtsilian community has your back when it comes to development opportunities so you can develop beyond your potential
You get to make a difference
Innovation and sustainability are important for us
Every day, we W?rtsilians put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality
Contact & next steps:
Please submit your application before the application deadline 29 of April 2025 through our Careers portal
Applications through email will not be considered
After submitting your application, you will receive a confirmation email
In case of any questions regarding the position, reach out to:
Marjo Kautiainen,
General Manager, Service Integration and Management,
marjo
kautiainen@wartsila com
Last application date: 29/04/2025
At W?rtsil? we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities
All new W?rtsil? employees in Finland will attend occupational health checks, including drug tests/screenings where applicable
When a person is located outside of Finland, the country legislation is followed
Please note that according to W?rtsil? policy and under applicable local legislation and practices, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country
This is W?rtsil?
W?rtsil? is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets
Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe
Discover W?rtsil? IMs engaging and dynamic culture on YouTube
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