SME-Performing Servicing

Job Description

Job Summary

Data - Join our dynamic team as a Subject Matter Expert in Performing Servicing where you will leverage your expertise in MS Excel to enhance client services and Due Diligence & Exam Co-Ordinator in the mortgage domain. With a focus on customer service you will play a pivotal role in ensuring efficient operations during night shifts contributing to the companys success and societal impact.

Responsibilities

Process Specialist - B&L Graduate exclusion BE B.Tech MCA .This role revies first level processing handles complex process steps transactions and resolve queries complaints with customers clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions exceptions.. Business Customer - Interacts with Client customer to maintain accuracy and efficiency

5 to 6 Year of US mortgage Underwriting experience

Proficient in FNMA FHLMC guidelines

Knowledge and understanding of Risk assessment

Has knowledge of compliance and audit functions

Resolves customer queries and requests

Provides clarifications & updates on project & processes to the stakeholders

Can co-ordinate with investors for any kind of audits or regulatory requirements

Experience working in Black Knight Loss Mitigation System Pyramid etc. Will be added advantage

Keeps the stakeholders informed on meeting process deliverables

Collates data for reporting.

Project Process - Acts as an SME for the team to Identify & resolve issues and document all process changes

Monitor & review first level processing

Process complex Transactions

Handle first level escalations from client

Perform quality checks audits and Root cause analysis on errors to ensure error free processing

Provides analytical reports

Contribute to process improvement initiatives

Identify and report process changes

Adhere to the mandatory industry regulation and compliance requirements for the given process

Review and audit adherence of the team

Knowledge Management - Perform knowledge sharing

Update Process documentation user manuals as appropriate for the process

Participate in knowledge transfer

People Team Management - Adhere to org hygiene and compliance needs in terms of-

Personal Utilization & Time sheet submission

Personal and new hire Assimilation

Certifications Required

• Microsoft Office Specialist: Excel Certified Mortgage Servicing Specialist

More Info

Education