Services & Logistics Co-ordinator

Job Description

Plan and coordinate Field Service jobs and projects, ensuring quality job preparations and completion within agreed timelines and budget.
Act as the point of contact for customers throughout work orders, ensuring high-quality service and customer satisfaction.
Follow up and report work order statuses to customers and stakeholders.
Continuously update tools used for Field Service management and reporting.
Ensure timely invoicing of work orders and adherence to local requirements, site procedures, and Wrtsil Quality, Health, Safety, and Environmental guidelines.
Provide input to develop HSE processes, tools, competencies, and ways of working to secure stakeholder satisfaction and targets.

Job Requirements

Experience in Field Service or Service Delivery related roles.
General knowledge of OOEM and Wrtsil products, and understanding of technical terminology is beneficial.
Team-player mindset, promoting collaboration and building strong stakeholder relationships.
Interest in working with different systems, adaptability, and enthusiasm to learn.
Excellent interpersonal and communication skills.
Proactive and structured approach to work, with strong drive and self-direction.
Proficient English language skills, both written and spoken.
Commitment to providing the best possible service experience for our customers.