Service Engineer

Job Description

Designation: Service Engineer After Sales Service
Reporting Structure
Reporting to: MDMarketing
Position reporting into this role: NA
Educational Qualification
Diploma in Mechanical / BE mechanical
Work Experience
2 6 years in Engineering service Industry Diploma Holder & 5 8 years in Fabrication/Engineering industry BE
Job Description
Responsible for high standards of service response and quality in Padmatech Industries
Keeping the technical documentation related to Service up to date and timely circulating to Production team
Responsible for specifying the tools and tackles required by central and periodically ensuring that these are available and in good working order
Responsible for maintenance for service equipment including yearly service contracts
Ensuring proper processes in the execution of service functions and ensuring that these Processes are followed including quality of the service job completed and quality of the Service report submitted
Laying down standards for service response time and monitoring that these are met
Workingtowards continuous improvement of these standards
Providing technical support to production team
Final responsibility for closure of a service case
Recording and analysis of service jobs and circulation of this information
Maintaining SRS (service record system) and consolidation of all units Service Register
Coordination between sales, customer, OF (Order fulfill departments) till service issue is Closed
Responsible to attending emergency service jobs within the target time frame
Making failure analysis report and timely circulation of this report
Responsible for implementation of annual maintenance contracts for customers
Responsible for delivery of paid and unpaid service and maintenance
Arranging necessary quotation for any spares from Padmatech Industries Company / local market
Making and sending service estimates and follow up for work order confirmation
Responsible for complete customer satisfaction for the service function
Execution of various and critical service job
Maintain necessary spares inventory at Service center to ensure quick service response
Maintenance of Quality Manual System
Required Skills
Use of various techniques in service
Detailed Knowledge of production
Basic & Expert Service of rotating equipment
Communication skill
Employee Signature ( Receiver)
I undersigned & acknowledged I have read carefully all job responsibilities relatedwith my job & fulfill all required skills for doing my job
Primary Internal Interactions
Primary External Interactions
Senior Management, employees of all levels
All service vendors & Customers
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Contact Padmatech Industries for world-class equipment to boost your business & productivity
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Contact Padmatech Industries for world-class equipment to boost your business & productivity
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