Senior Service Engineer

Quess IT Solutions

Posted: 7 hours ago
Openings: 10
Applicants: 0

Job Description

Role & responsibilities

Job Title: Customer Service Support Engineer

No. of Vacancies 1

Job Location: Gurgaon, Cyber City

Main Purpose of the role:

The role holder will be responsible to handle signify B2B customer services related activities, Field + Desk Job, for North Region.

Key Responsible Areas:

Manage Desk Job:
Responsible to manage customer complaints in SIGNIFY CRM Tool and FIELD FORCE AUTOMATION TOOL.
Performance monitoring of service partners for customer complaints.
Responsible for managing performance KPIs i.e. NPS, TAT etc.
Responsible for aiding Field Technicians (Safety / Soft Skills etc.)
Manage Field Service-related activities:
Responsible to do on site visits and rectification at customer sites across the region.
Responsible to do on site visits for installation support.
Surprise audits for engineer safety adherence.
Surprise on-site visits for validating adherence to PPE’s + Performance (Instant NPS, Site Report etc.)
Amplight / CCMS / Smart City Lights - operation & maintenance

Job Requirements:

Diploma or B.Tech. in Electrical / Electronics / Electrical & Electronics / Instrumentation with minimum 1-2 years of relevant work experience and has the following:

Must be familiar with tools like Multimeter, Clamp meter, Soldering iron, Megger etc.
Good Knowledge of Basic electrical parameters like Voltage, Current, Earthing, Power.
Basic knowledge about circuit breakers, ELCB, MCB panels.
Computer Savvy and expertise in MS-OFFICE.
Team Management and Capable of managing team of field engineers located across various cities in North INDIA.
Excellent communication skills.
Ready to travel for customer complaint/installation related activities etc.