Service Engineer Merchant Automation

As a Service Engineer in the Global Customer Support division, you will be responsible for providing technical services on Merchant Automation systems, including troubleshooting, installation, maintenance, and repair. This role requires a strong technical foundation in Marine Automation and control systems, with the ability to work on-site, offshore and travel on short notice. You will play a key role in ensuring reliable service delivery, regulatory compliance, and customer satisfaction.

2. Qualifications & Experience
B.E / Diploma in Instrumentation, Electronics, or Electrical Engineering.
0 to 2+ years of relevant experience in the Maritime industry with a proven track record.
Hands-on experience in Marine Automation and Control Systems.
Good understanding of Marine Automation products, switchboards, control systems, and engines.
Meticulous and methodical approach to case handling.
Experience with preventive maintenance, field modifications, and fault resolution.

3. Skills
Strong focus on quality and service excellence.
Effective communication skills with proficiency in verbal and written English.
Self-driven, proactive, and customer focused.
Analytical and solution-oriented mindset.
Ability to work independently as well as in a team.
Flexibility and adaptability to demanding schedules and conditions.

4. Roles & Responsibilities
Perform basic troubleshooting, installation, maintenance, and repair of designated automation equipment.
Diagnose technical issues, evaluate options, and implement solutions effectively.
Carry out preventive maintenance and field modifications as required.
Maintain accurate service logs, reports, and records in a timely manner.
Ensure clear and regular communication with customers to provide resolution and follow-up.
Adhere to Health, Safety, Environmental, and regulatory requirements during service delivery.
Utilize the escalation process to resolve complex customer service issues.
Support identification of sales opportunities, including new contracts, renewals, and system upgrades.
Collaborate with the local and regional teams to ensure efficient service delivery.
Comply with regulatory and company standards at all times.

Required Skills