Service Desk Coordinator
Communications Test Design
- Posted: 3 months ago
- Openings: 10
- Applicants: 0
Job Description
Job Title: IT Service Desk / IT Support Executive
Experience: 6 Months to 2 Years
Key Responsibilities:
- Handle IT inbound and outbound calls professionally and efficiently.
- Act as the first point of contact for customers, employees, and field engineers.
- Log calls, capture important details, and escalate issues when required.
- Track issues until closure while ensuring SLA compliance.
- Coordinate with internal teams, vendors, and field staff.
- Route technical queries to IT L1/L2 support teams when necessary.
- Monitor call queues and maintain response time and customer satisfaction levels.
- Perform basic IT troubleshooting.
- Assist with Outlook configuration and basic email-related issues.
Required Skills:
- Excellent verbal communication in English and local language.
- Basic knowledge of IT support and troubleshooting.
- Familiarity with ticketing tools or CRM tools (preferred).
- Strong coordination, follow-up, and problem-solving skills.
- Willingness to work in rotational shifts, including nights and weekends.
Eligibility:
- 6 months to 2 years of experience in IT Service Desk / IT Support / Customer Support.
- Freshers with good communication skills can also be considered.
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Communication Skills
L1 Support
IT helpdesk
it service desk
Remote support
technical support
Technical Voice Process
Voice Support
Contact Details
Communications Test Design
+91 987654567
info@ctdi.com
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