Service Delivery Manager
Suraj Informatics Pvt. Ltd
- Posted: 3 months ago
- Openings: 10
- Applicants: 0
Job Description
- Manage and oversee the day-to-day operations of the service desk, ensuring timely resolution of customer complaints and issues.
- Develop and implement process improvements to increase efficiency and reduce costs.
- Collaborate with cross-functional teams to identify and mitigate risks, ensuring seamless service delivery.
- Analyze customer feedback and implement changes to improve overall customer satisfaction.
- Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
- Lead and motivate a team of service professionals, providing guidance and support to achieve exceptional results.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
More Info
Education
Any Graduate
Not Disclosed
Required Skills
mitigation
Project management
Service management
KPI
knowledge management
Risk Mitigation
Operations
Service desk
Contact Details
Suraj Informatics Pvt. Ltd
+91 987654567
sales@surajinformatics.com
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