Senior Network Support Engineer

Job Description

The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performanceIf so, look no further. Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

Essential Roles Responsibilities:

• Customer-specific designated support at network level to troubleshoot and resolve networking problems.
• Dedicatedly monitor and review the network.
• Effectively work with multi-functional teams to resolve major customer issues.
• Ability to grasp network design concepts quickly and be able to provide the right solutions to the clients.
• Effectively craft and validate planned changes to software and hardware design.
• Deliver high level technical assistance and troubleshooting for resolving critical production issues for strategic customers.
• Respond to network management system alarms according to established processes.
• Flexibility in working hours to work in a 24x7 environment.
• Data Center Nexus Routing Switching is mandatory.
• Experience with product lines like Nexus 9000,7000. Engineer must be experienced in and have internal product and/or Architecture knowledge.
• Must have hands-on experience of 5-7+ years in Cisco ACI technology.
• Experience in legacy to Cisco ACI network migration, VMM integration, L4-L7 services, micro-segmentation, Cisco ACI Multi-pod and Multisite are highly required.
• Working knowledge and experience BGP, OSPF, EIGRP, ISIS, Multicast is a definite plus.
• Working experience in vxLAN EPVN and MP-BGP is a required.
• Experience Implementing /Supporting Layer 2, Layer 3 implementations will be key working knowledge in banking environment data center networking.
• Hands-on experience in Installation, Configuration and troubleshooting and/or Network Solution designing of Cisco ACI.
• Experience in Cisco Nexus Dashboard is a plus.
• Executing migration windows and migration projects will be a plus.
• Cisco certifications (CCNP, CCSP) is mandatory, CCIE (Data Center, Enterprise) would be highly desirable.
• A good communications skill is a must. Must have a demonstrated ability to relate to customer representatives at various levels.
• Must have good technical writing skills and have experience in writing test and implementation / Migration plans.

Who You Are

You re good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you re open and borderless naturally inclusive in how you work with others.

Required Professional and Technical Expertise:

• A minimum of 8 -10 years of overall experience in Cisco Nexus /ACI Technologies /LAN, WAN/ Data center infrastructure/ Juniper/HP.
• Proven knowledge and experience in troubleshooting, switching, and routing.
• Minimum CCNP certification or equivalent knowledge.
• Client Meetings Internal and External Audit.
• CCNP (Enterprise, Data Center) or CCIE (Data Centre).
• Location: Mumbai
• Willing to work in Shifts 24*7 on rotation basis from Client location.
• Experience with Network security, WAN.
• Working knowledge of ITIL.
• Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSX.

Qualification:

• BE/ BTech/MCA/Diploma.

More Info

Education