Senior Member Relations Manager

Job Description

Company: 91 Springboard Business Hub Private Limited
Designation: Senior Member Relations Manager
Position description: A Sr. MRM will be responsible for creating a welcoming and professional environment for members, visitors, and clients. Have to ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction.
Primary Responsibilities:
Front Desk & Customer Service:
Greet and assist guests, members, and visitors professionally.
Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
Maintain a friendly and engaging environment to enhance member satisfaction. Member Support & Engagement:
Address and resolve member concerns and requests efficiently.
Assist with onboarding new members and provide hub tours to prospective clients
Build relationships with members to foster a strong community.
Business & Growth:
Actively seek seat expansion opportunities with the existing teams.
Price escalation upon renewal of team contracts.
Drive ancillary revenue such as meeting room, day passes etc.
Facility & Operations Support:
Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.
Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.
Monitor and restock office supplies, beverages, and amenities.
Events & Community Building:
Assist in organizing and promoting networking events, workshops, and community activities.
Encourage collaboration and engagement among members.
Support marketing efforts for events and special initiatives.
Requirements:
3+ years of relevant experience.
Excellent communication and interpersonal skills.
Customer service experience, preferably in hospitality or co-working spaces. Strong problem-solving abilities and a proactive approach.
Ability to multitask and work in a fast-paced environment.
Knowledge of office management tools (CRM, booking systems) is a plus.

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