Senior Executive (Collections) US Client Support

Job Description

Key Responsibilities

Manage collections and accounts receivable activities, including payment follow-ups, reminder emails, outbound calls, and maintaining collection notes.
Share payment plans and escalate critical accounts or disputes when required.
Support BizOps workflows such as promotional deal updates, product linking, cancellations, asset uploads, and data validation.
Handle customer queries related to invoices, billing discrepancies, and account balances.
Coordinate with clients via Teams/Slack and provide regular updates on collections and operational tasks.
Update records in tools like Salesforce, Zendesk, Zuora, Tableau, Sailthru, Gmail, and Google Sheets.
Maintain SOP compliance, audit trails, accuracy, and productivity targets.

Required Skills

Strong verbal and written communication skills in English with a neutral accent.
Good follow-up, negotiation, analytical, and problem-solving skills.
Proficiency in Excel, Google Sheets, Salesforce, and Zendesk.
Comfortable handling multiple systems and customer interactions simultaneously.

Eligibility