Senior Associate

IPS group

Posted: 3 months ago
Openings: 10
Applicants: 0

Job Description

Job Title: Sr Associate - Sales & Retention

Experience: 1-3 Years

Job Location: Airoli, Navi Mumbai

Job Type: Full Time

Process: Voice & Chat Process

Shift timings - 3 PM ; 5.30 PM 9 hours shift

Working Days :5 days working, rotational off.

ROLE OVERVIEW

This role blends Customer Support and Inbound Sales helping customers resolve issues, answer questions and recommend the right solutions. Youll support users of the worlds leading creative software platform while delivering great customer experiences and driving revenue.

KEY RESPONSIBILITIES

Deliver great customer support with empathy, clear communication & quick resolution.
Drive sales through the right products & solutions. Improve retention by identifying risks.
Use customer insights to personalize support & outcomes. Guide customers on workflows, AI tools, licensing & subscriptions.
Troubleshoot basic technical issues & support solution-led conversations.
Manage leads, accounts & orders efficiently.

QUALIFICATION

Eligibility: High school diploma (10+2) or equivalent experience I Advanced English proficiency

Experience: 1 - 3 years in sales or customer support, preferably in tech or SaaS.

Experience using CRM tools and managing sales pipelines is a plus.

Thanks & Regards

Vaishnavi,

7768067504