Salesforce Service Cloud Specialist

Description :

- Build and customize Salesforce applications including case management, knowledge base, omnichannel, and other Service Cloud features.

- Develop reusable Lightning Web Components and ensure high-quality front-end performance.

- Integrate Salesforce with external systems using REST/SOAP APIs, middleware tools, and

platform events.

- Work on site-building and community/experience cloud configurations when required.

- Develop complex business logic using Apex, ensuring bulkification, security, and governor

limit compliance.

- Participate in requirements gathering, solution design, technical documentation, and code

reviews.

- Troubleshoot issues, optimize system performance, and ensure platform best practices are

followed.

- Collaborate with cross-functional teams such as business analysts, architects, QA, and project managers.

- Maintain code quality, security standards, and follow Salesforce development lifecycle (ALM).

Required Skills & Qualifications :

- 7+ years of hands-on Salesforce development experience.

- Strong expertise in Salesforce Service Cloud implementations.

- Proficiency in Apex Classes, Apex Triggers, Batch Apex, Future methods, and Asynchronous

processing.

- Advanced experience with Lightning Web Components (LWC) and Aura Components.

- Strong experience with API integrations (REST, SOAP, Web Services, Connected Apps).

- Knowledge of Salesforce security model, sharing rules, and profiles/permission sets.

- Experience with SOQL, SOSL, and data model design.

- Hands-on experience with Flows, Process Builder, validation rules, and other declarative tools.

- Exposure to CI/CD pipelines, Git, and Salesforce DevOps tools is a plus.

- Salesforce certifications such as Platform Developer I/II, Service Cloud Consultant, or Administrator are highly preferred.

Nice-to-Have Skills :

- Knowledge of middleware (Mulesoft, Dell Boomi, Informatica, etc.).

- Understanding of enterprise architecture and integration patterns.

- Exposure to Agile/Scrum methodology.

Why Join Us?

- Collaborate with a strong technical and functional team.

- Competitive salary and growth opportunities.