Sales & Reservation Executive

Job Description

Role & responsibilities

Corporate Sales & Business Development

Lead Generation: Identify and target potential corporate clients, SMEs, and MICE (Meetings, Incentives, Conferences, and Exhibitions) planners in the Mumbai region.
Relationship Management: Maintain and grow existing corporate accounts through regular follow-ups, site inspections, and sales calls.
Negotiation: Prepare customized proposals and negotiate corporate rates, contracted volumes, and group booking terms.
Market Intelligence: Monitor competitor pricing and corporate offerings in the Mumbai hospitality market to ensure a competitive edge.

2. Reservations Management

Booking Execution: Process all corporate reservation requests (calls, emails, and GDS) accurately into the Property Management System (PMS).
Inventory Control: Monitor room availability and manage inventory blocks for corporate groups and events.
Quality Assurance: Ensure all reservations adhere to company credit policies and corporate billing instructions (e.g., Bill-to-Company, LPO).
Issue Resolution: Act as the first point of contact for corporate guest grievances or last-minute itinerary changes.

Preferred candidate profile

Communication: Excellent verbal and written English; ability to communicate professionally with C-suite executives and travel managers.