Receptionist

Indira Ivf Hospital

Posted: 5 days ago
Openings: 10
Applicants: 0

Job Description

Job Responsibilities

Ensure all appointments sent in system are confirmed with an outcall to invite patients for Centre visit
Ensure appointments confirmed are in line with Center head availability
Manage calls, receive pass on relevant messages to the personnel concerned
Address patient grievances communicate the same to PX team and CH when needed
Monitor online reviews communicate negative feedback to PX team and CH
Handle MIS on a daily basis report to the concerned authority as and when needed
Ensure Front Office is always a clean safe environment, manages equipment and adhere to SOPs other company norms with integrity towards all stakeholders
Participating in quality improvement initiatives to ensure better performance and achieve business objectives
Answer all incoming calls on reception phone promptly and respond to missed calls without delay
Encourage patients to share their feedback on WhatsApp and improve feedback response rate
Accurately capture and update all patient information only in the HIS

Requirements

1-3 years of relevant experience in the advent field
Healthcare / Operations / Front End

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