Real Time Adherence Executive

TP

Posted: 1 month ago
Openings: 10
Applicants: 0

Job Description

Roles and Responsibility

Oversee all operational support aspects of the contact center.
Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems.
Implement and manage contact center quality issues and support systems.
Monitor training programs across the contact center.
Develop and implement relevant solutions based on best practices.
Lead a team of junior co-workers and set day-to-day operational objectives.

Job Requirements

Minimum 1 year of experience in a similar role.
Strong knowledge of customer experience management and BPO/Call Centre operations.
Excellent communication, leadership, and problem-solving skills.
Ability to work independently and as part of a team.
Strong analytical and organizational skills.
Experience with advanced support technologies and processes.
A professional/university degree is required.

More Info

Job Type: Full Time

Designation: o

Industry Type: Engineering / Procurement / Construction

Functional Area: Not Disclosed

Required Language: English

Required Gender: Not Disclosed

Education

Education Qualification: Any Graduate

Specialization: Not Disclosed

Required Skills

workforce planning customer experience management Operations contact center management Forecasting Call Centre operations Customer experience Center Management