Quality Assurance Manager
Insurance
- Posted: 5 months ago
- Openings: 10
- Applicants: 0
Job Description
Job Title:Manager
Reporting to:Chief Manager
Department: Retention
Location:Mumbai (Thane / Goregaon)
Travel Required: Weekly once to Goregaon
Band: 2
Position Type: Full-time
Job Description
Position Overview
Handling Outbound sales team of 30 to 35 callers, to drive and achieve renewal / rollover business targets, through monitoring and coaching.
Role and Responsibilities
- Call Monitoring & Evaluation
- Feedback & Coaching
- Calibration & Quality Governance
- Process & Risk Identification
- Reporting & Communication
- Quality Excellence & Compliance
education & experience requirements
- Graduate
- 1 to 2 yrs of Outbound sales team handling experience
- General Insurance sales and call center experience preferred
- Basic EXCEL knowledge
- Should be able to create BQM plans to improve caller effort on sales.
Preferred Skills
- Confident and polite communication skills.
- Strong coaching and feedback delivery capability.
- Knowledge of Calibration processes.
- Basic knowledge of Quality Tools (Root Cause Analysis, Pareto, Fishbone, etc.).
- Ability to identify business-impacting scenarios and customer risk areas.
- Analytical mindset with attention to detail.
- Good reporting and MS Excel skills.
- Understanding of Motor Insurance Renewal process (preferred).
Warm Regards,
Jolly Nayak
3POINTHRM
More Info
Education
Any Graduate
Not Disclosed
Required Skills
General Insurance
sales
Quality Assurance
Management
Assurance
Quality
General
Insurance
Contact Details
Insurance
+91 987654567
info@state.ca.gov
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