Quality Assurance

Job Description

About
Calpion is an 18-year-old Dallas-headquartered technology firm that offers customers artificial intelligence solutions by building custom deep learning and machine learning algorithms, custom enterprise application development and maintenance, RPA solutions, cloud services, Salesforce consulting, customized invoice management software solutions, and other technology services
We also offer automated bot-driven medical billing services
Our healthcare offering includes a Salesforce platform-based practice management and billing software with automated patient e-statements and a payment portal, Along With Being SOC-certified And HIPPA-compliant, We Have
Certified experts in deep learning & machine learning to provide intelligent solutions for your business, Helped Fortune 500 companies build custom enterprise-level applications, Provide remote & accurate AutoCAD Drawing, Drafting, 2D &3D modeling, and design services, Strategic partnerships with Microsoft, Amazon, SAP, HP, Worksoft, Microfocus, Tricentis, etc, Partnered with UiPath to provide RPA solutions, We are headquartered in Dallas with multiple global Centers of Excellence around the industry, Focus: Healthcare, Logistics, Supply chain, Biotechnology, Hospitality, Manufacturing, and Airlines, ?
Life at Calpion Inc, Calpion offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth
Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence, At Calpion, you'll be part of a vibrant team that thrives on creativity and problem-solving
You'll have the chance to work on cutting-edge projects, harnessing the latest technologies and methodologies to deliver intelligent solutions that make a real difference for our clients, Calpion prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance
If you are enthusiastic about joining a vibrant organization that values your input, Calpion is the ideal place to pursue your career goals, ?
Job Title: Quality Assurance/Analyst (Revenue Cycle Management)
Report To: Team Lead QA
Experience: 5+ Years
Qualification: Any Degree
Location: Coimbatore / Bangalore
Shift Time: 06:30 PM 03:30 AM Night Shift
Mode: Work From Office
Terms-Fulltime/Part time/Contractual: Full-Time
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Job Summary
As a QA RCM, you will be responsible for auditing the work of RCM analysts to ensure the highest standards of service delivery, ?
Key Responsibilities
Review the work performed by AR callers and document any quality issues, Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality, Participate in developing process documentation, Provide feedback and work with the training team to provide remedial training, Check the reports developed by AR callers aging analysis, understanding days in A/R, top reasons for denials, etc, Always be at the forefront of ethical behavior and never be a bystander
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Mandatory Skills
Should have worked as a Quality Controller for AR for at least one year with medical billing service providers, Must have very good knowledge of medical billing and be confident in process knowledge, Experience in the end-to-end Healthcare process and AR calling for the audit
Adapting to new situation challenges whenever required, Adhere to all company policies and procedures
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Desired Skills
Good communication typing skills, ?
Talk about our culture and values
At Calpion, we're not just a company—we're a dynamic culture fueled by six core values: Agile, Collaborative, Innovative, Fun, Inclusive, and Passionate
These values drive our every move:
Agile: We thrive on change, adapting swiftly to new challenges, Collaborative: Together, we achieve greatness through teamwork and diverse perspectives, Innovative: We push boundaries, constantly exploring new ideas and solutions, Fun: Laughter and camaraderie make our workplace a joyous one, Inclusive: Diversity is our strength, ensuring every voice is heard and valued, Passionate: We approach every task with dedication and enthusiasm, Join us at Calpion and be part of a culture that's not just about work—it's about innovation, growth, and making an impact, Show more Show less

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