Program Advisor - Admissions & Student Counseling (EdTech)

Job Description

Program Advisor - Admissions & Student Counseling (EdTech)

Hiring Company: Boston Institute of Analytics Global Education Pvt. Ltd.
Recruitment Managed By: BIA Education Pvt Ltd
Location: Mumbai (On-site)
Employment Type: Full-time
Experience: 1-3 Years
Industry: Education / EdTech

About the Organization

Boston Institute of Analytics Global Education Pvt. Ltd. is a career-focused education organization offering programs in data science, artificial intelligence, finance, cybersecurity, and analytics. The institute focuses on practical learning, structured mentorship, and industry-oriented training designed to help students and working professionals build relevant skills.

BIA Education Pvt Ltd is supporting the recruitment process for this role.

Role Overview

The Program Advisor will be responsible for guiding prospective students through professional upskilling programs and supporting the admissions process.

This role involves interacting with student inquiries, understanding career goals, recommending relevant programs, and assisting candidates through the enrollment journey. The position requires structured follow-ups, professional communication, and coordination with internal teams to support admissions conversions.

Key Responsibilities

Student Counseling & Lead Management

• Handle inbound and outbound student inquiries through calls, email, messaging platforms, and virtual counseling sessions.
• Understand candidate backgrounds, career interests, and learning objectives.
• Provide appropriate guidance on suitable programs based on candidate requirements.

Program Advisory & Admissions Support

• Explain the program curriculum, learning outcomes, schedules, eligibility criteria, and enrollment procedures.
• Guide students through application documentation and admission processes.
• Provide information regarding program structure and career support services.

Follow-ups & Conversion Support

• Maintain regular follow-ups with prospective candidates.
• Address candidate queries and provide required information for decision-making.
• Support the admissions team in converting qualified leads into enrollments.

CRM & Reporting

• Maintain accurate records of candidate interactions and follow-ups in CRM or lead management systems.
• Track lead stages and admission progress.
• Share periodic updates regarding lead pipeline and enrollment status.

Coordination & Student Experience

• Coordinate with marketing and academic teams when required.
• Participate in student counseling sessions, webinars, or information sessions.
• Maintain professional communication while interacting with prospective students.

Required Skills & Qualifications

• 13 years of experience in EdTech admissions, academic counseling, inside sales, or B2C advisory roles.
• Good communication and interpersonal skills.
• Ability to interact with students and working professionals professionally.
• Comfortable handling calling-based follow-ups and counseling discussions.
• Familiarity with CRM systems or lead management tools is preferred.
• Target-oriented approach with consistent follow-up discipline.

Suitable Background

This role may be suitable for candidates who have worked with:

• Training institutes or coaching centers
• Online education platforms
• EdTech companies handling admissions or counseling roles

Work Location

Mumbai – On-site role.

Equal Opportunity Statement

Boston Institute of Analytics Global Education Pvt Ltd evaluates applicants based on qualifications, skills, and role requirements and follows fair and inclusive hiring practices.

More Info

Education