Product Support Specialist
mple.ai
- Posted: 3 months ago
- Openings: 10
- Applicants: 0
Job Description
Were Hiring | Product Support Specialist | Mple.ai
Mple.ai is an AI-powered sales training platform built for enterprises to deliver scalable, measurable, and impactful learning experiences through AI-driven roleplays and evaluations.
We are looking for a Product Support Specialist who enjoys problem-solving, customer interaction, and working closely with product and engineering teams in a fast-paced SaaS environment.
What You’ll Do:
- Handle customer product queries via email, chat, and calls
- Troubleshoot SaaS product and technical issues
- Manage support tickets end-to-end with defined SLAs
- Collaborate with Customer Success, Product, and Engineering teams
- Maintain FAQs, documentation, and knowledge base articles
- Gather customer feedback and improve support workflows
What We’re Looking For:
- 2+ years of experience in SaaS/Product/Technical Support
- Strong analytical and troubleshooting skills
- Excellent communication and customer-handling abilities
- Ability to understand technical workflows quickly
- Bachelor’s degree in Engineering, CS, IT, or related field preferred
What You Get:
- Direct mentorship from founders
- Opportunity to work on a cutting-edge AI product
- High ownership and rapid career growth
- Fast-paced, zero-bureaucracy startup environment
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Product Support
Client support
Customer Support
technical support
Demonstration
Client Facing
Client
technical
Contact Details
mple.ai
+91 987654567
hi@mple.ai
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