Process Excellence Manager

Job Description

Job Description:

The various areas of your work would include:

• Work collaboratively with the process owners and teams across Crimson in analyzing and optimizing processes. Identifyperformance metrics to capture relevant data to demonstrate the effectiveness of each process improvement andengagement.
• Identify and independently drive projects that focus on reducing waste, balancing risk, streamlining processes, andenhancing customer satisfaction.
• Conduct Process adherence hygiene audits and close looping on follow-up actions.
• KPI management, Resource capacity management, and governance across departments.
• Conduct training and awareness sessions on the organization's Process Excellence framework.
• Participate in monthly reviews and cross-functional meetings to resolve recurring issues.
• Lead ISO certifications (9001, 27001). Ensure compliance with ever-evolving global standards such as GDPR, includingscheduling, completing, and reporting of internal/external audits as per planned frequency.
• Ensure compliance with other industry-specific ISO/Compliance certifications.
• Work with the Sales team on vendor assessment questions on QMS and ISMS standards and other compliance reviews inclient MSA/Contracts.
• Analyse new requirements from the client and actively participate in the completion of the same, including end-to-endfacilitation of client audits.
• Lead/Support change management projects/initiatives.
• Liaise with external parties on matters relating to the management systems.
• Generate and distribute management reports in an accurate and timely manner. Generate both periodic and ad hocreports as needed.
• Work closely with the CEOs office and other segments for projects and initiatives.
• Perform any other duties or responsibilities consistent with the role and assigned by management.

Key Skills Required

• Minimum 5+ years of relevant experience.
• Good auditing and documentation experience.
• Project and resource planning exposure.
• Competence in collecting and analysing data, and developing appropriate conclusions and recommendations.
• Well-versed in MS-Office.
• Strong analytical skills, attention to detail, good verbal and written communication skills.
• Applied knowledge of ISO 9001 & 27001 standards and compliance framework.
• Graduate / Post graduate in any discipline

If you have the qualifications and experience we're looking for and are excited about the opportunity to work with adynamic team in a growing industry, we'd love to hear from you.

About us: Crimson Interactive

We are a technology-driven scientific communications & localization company. Crimson offers a robust ecosystem of services with cutting-edge AI and learning products for researchers, publishers, societies, universities, and government research bodies worldwide. With a global presence, including 9 international offices, we cater to the communication needs of the scientific community and corporates.

What's in it for you?

1.Global exposure:

Crimson has employees belonging to more than 125 countries. Opportunity wot work with different Talent with different expertise and backgrounds under one roof. There is always something new to do and something challenging to work on. Hard work, perseverance, and the eagerness to learn are all that our Crimsonites need to flourishat Crimson!

2.Growth & Benefits

Growth to us is learning something new every day. We not only provide role-specific grooming andtraining but also various opportunities and platforms for our people to develop their skill and personalities, personally andprofessionally

3.Culture & Diversity

Our team comprises of Freshers and experienced professionals from India, Japan, Taiwan, Korea,China, USA, UK, Colombia, Italy, Kazakhstan, etc. Crimsons culture helps each one feel a valuable part of a bigger team,while retaining their individual beliefs and culture.

4Our Ideologies, Our Beliefs:

To us, growth is synonymous with progression, and our efforts are kindled to offerempowerment and flexibility to each one of us to share, learn, and grow. Our programs and culture assure ourCrimsonites of all elements required to build a strong and successful long-term career. In all that we offer to ourCrimsonites, there are four main ideologies and beliefs that form the framework to the benefits we provide.

FLEXIBILITY | COMPETITIVE COMPENSATION | JOB SECURITY | PROFESSIONAL & FINANCIAL GROWTH

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