Portfolio Executive
DCB Bank
- Posted: 5 months ago
- Openings: 10
- Applicants: 0
Job Description
Responsibility
- Handle inbound and outbound customer calls related to portfolio management, queries, and service requests
- Address customer concerns, resolve complaints, and ensure timely follow-ups for a seamless customer experience
- Proactively reach out to customers for portfolio updates, payment reminders, and cross-sell/upsell opportunities
- Maintain accurate records of all customer interactions in the CRM system as per process guidelines
- Coordinate with internal teams to ensure prompt resolution of escalated cases
- Meet daily/monthly targets for call handling, resolution rate, and customer satisfaction scores
- Adhere to company policies, compliance guidelines, and quality standards at all times
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Outbound
Customer Service
Customer care
Inbound
Debt recovery
Customer Support
Telecalling
Voice
Contact Details
DCB Bank
+91 987654567
nri@dcbbank.com
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