PLM Support Engineers

Job Description

Job Description:

Key Responsibilities:

Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
Collaborate with development and infrastructure teams to escalate and resolve complex technical issues.
Monitor system health, performance, and implement preventive maintenance to reduce downtime.
Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
Participate in software upgrades, patch deployments, and testing to ensure system stability.
Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

Strong knowledge of PLM concepts, workflows, and business processes.
Bachelors degree in Engineering, Computer Science, or related field.
Proficiency in troubleshooting application and database issues related to PLM software.
Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
Ability to work under pressure and manage multiple support requests effectively.
Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
Strong analytical and problem-solving skills.
Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
Ability to work independently and as part of a team in a fast-paced environment.