Pacient Care Executive

Job Description

Role & responsibilities

Job Title: Patient Care Executive

Location: First Floor, CTS No 6946, Navratnamala Cooperative Housing Society Limited, 104/105, CST Road, opposite L&T Finance, Kolivery Village, Kunchi Kurve Nagar, Bandra Kurla Complex, Santacruz East, Mumbai, Maharashtra 400098

Experience: 1-3 years in Clinic as Pacient Care executive

Working Days: 6 Days a week.

Employment Type: Full-time

Department: Patient Services

Company website: https://www.theestheticclinic.com/

About The Esthetic Clinics:

The Esthetic Clinics is one of Indias leading and most trusted chains of cosmetic surgery, dermatology, plastic surgery, and aesthetic medicine centers. Founded by internationally renowned surgeon Dr. Debraj Shome, we are committed to delivering world-class care with a focus on patient satisfaction, advanced technology, and ethical medical practices. With multiple state-of-the-art centers across the country, we are proud to offer comprehensive aesthetic and reconstructive solutions under one roof.

About the Role:

We are looking for a compassionate and enthusiastic Patient Care Executive to join our dynamic team at The Esthetic Clinics. This is an ideal role for freshers looking to begin their career in the healthcare and aesthetics industry. You will be the first point of contact for our patients and play a key role in ensuring they have a seamless and pleasant experience.

Key Responsibilities:

• Greet and assist patients, visitors, and attendants in a warm and professional manner
• Manage patient registration, appointment scheduling, and follow-ups
• Make daily calls to patients for appointment reminders, post-visit follow-ups, and collecting feedback
• Coordinate with doctors, nurses, and other departments to ensure smooth patient flow
• Address patient queries and concerns promptly and courteously
• Maintain accurate and updated patient records in the system
• Handle basic billing support and address payment-related queries (if required)
• Assist in collecting and managing patient feedback for service improvement

Preferred candidate profile

Key Requirements:

• Any graduate (B.Sc., B.Com., BBA, BA, or equivalent)
• Excellent communication and interpersonal skills
• Basic computer proficiency (MS Office, data entry, etc.)
• Comfortable with making regular/daily phone calls to patients
• Ability to multitask and work in a fast-paced environment
• Fluency in English and local language(s)
• Polite, patient-centric, and service-oriented mindset

More Info

Education